Clients & Marketing

At checkout, the artist tags the appointment with the solution applied (rapid 2-hour, classic 8-hour, overnight, or competition). Bronzly schedules an SMS to the client at the correct rinse window — automatically suppressed during configured quiet hours so no 2am texts. The reminder is fully personalized with client first name, solution, and after-care instructions. No competing platform offers this feature natively.

Per-client profile fields: solution preference, depth (light/medium/dark/competition), skin type (Fitzpatrick I–VI), contraindications (pregnancy, recent waxing, sunburn, hormonal acne, eczema), prep instructions sent, after-care followed, before/after photos, complete tan history with date/solution/depth/artist, no-show flag, and gratuity. The full profile surfaces at every future booking so artists never re-ask the same intake question.

Mocha is Bronzly’s in-app AI operating assistant. Type a request or use speech-to-text in the web app, and Mocha answers in chat using bounded Studio Brain context. When the owner enables a supported capability, Mocha can create internal tasks, private client notes, appointments, and appointment notes after an exact preview and confirmation. Mocha does not answer phone calls or produce audio replies, and protected actions stay behind their Bronzly handoff.

After an appointment, Bronzly can send a neutral SMS asking for honest feedback. Every eligible client receives the same review options regardless of rating. A client may keep Bronzly feedback private or explicitly consent to public display, and connected third-party review links are offered without filtering by sentiment.